Vivan V: Please confirm when you have sent the purchase receipt?
Visitor: Okay I sent it last Wednesday 12/12/12 at 12:17 pm. I received a transmission report at 12:18 pm that the fax was successful. It went to fax# 18647512882
Vivan V: I will be right with you.
Vivan V: Thank you.
Vivan V: I see that the ticket has been canceled due to no response from you.
Vivan V: The Bill of sale as been received and verified by the appropriate department and the there is additional paperwork required to process the ticket.
They canceled the ticket?!!!! It's been less that a week Additional paperwork? So I asked.
Visitor: What additional paperwork
Vivan V: I am sorry; there is no information updated on the ticket regarding the required information.
Vivan V: I would suggest you to please contact our phone support at 1-800-726-7864 and ask to transfer the call to the appropriate department by providing the service order number.
Vivan V: Is there anything else that I can assist you with?
If the ticket is canceled how can I get to the appropriate department and if it says I need additional paperwork why can't they tell me what paperwork?
Needless to say I am one pissed off customer this morning. So tell all your friends in blogland - DO NOT BUY SAMSUNG!
I'm off to price iPads.