Sunday, December 16, 2012

Never buy Samsung!

Their customer service sucks! My DH bought me a Galaxy tab last January for my birthday. I've been having screen problems. So I call customer support last Monday. I get told that it is out or warranty. I say how can that be it isn't a year old yet. So I'm told to email the bill of sale. Guess what? The email gets bounced back as it is not a good address. I try 4 times on 2 different days. So I go on their "Live Chat" and get a fax#. I fax it on Wednesday. Now I go on their chat this morning and first she can't find the fax. Here's what I'm told. I copied this right from the chat screen:

Vivan V: Please confirm when you have sent the purchase receipt?
Visitor: Okay I sent it last Wednesday 12/12/12 at 12:17 pm. I received a transmission report at 12:18 pm that the fax was successful. It went to fax# 18647512882
Vivan V: I will be right with you.
Vivan V: Thank you.
Vivan V: I see that the ticket has been canceled due to no response from you.
Vivan V: The Bill of sale as been received and verified by the appropriate department and the there is additional paperwork required to process the ticket.

They canceled the ticket?!!!! It's been less that a week Additional paperwork? So I asked.

Visitor: What additional paperwork
Vivan V: I am sorry; there is no information updated on the ticket regarding the required information.
Visitor: What?!
Vivan V: I would suggest you to please contact our phone support at 1-800-726-7864 and ask to transfer the call to the appropriate department by providing the service order number.
Vivan V: Is there anything else that I can assist you with?

If the ticket is canceled how can I get to the appropriate department and if it says I need additional paperwork why can't they tell me what paperwork?

Needless to say I am one pissed off customer this morning. So tell all your friends in blogland - DO NOT BUY SAMSUNG! 

I'm off to price iPads.

1 comment:

Susan said...

What a mess! Hope you can resolve things soon. It's too bad that more companies don't understand that people talk to each other.